What Not to Wear

There was a television show my wife always watched called “What Not to Wear.” It was a make-over show that helped those who were woefully out of style. This article is not about those of us who don’t dress fashionably, instead it gives suggestions that can save you damage claims from a customer who notices a scratch or dent that “wasn’t there before.” Simply put, when doing an installation you should dress in a way that will eliminate the possibility of damage to the vehicle during the process. It’s not a fashion show.

An auto glass technician will literally hug the vehicle. Which means the clothes you wear and the items you use to protect the vehicle is important in making sure the installation is a profitable one instead of a net loss due to damage.

How do we do this?

Keep in mind the front of your body will contact the vehicle, you should wear items that won’t cause damage.

  • Clothing:
    1. Wear a polo or T-shirt that doesn’t have buttons on the front, because the buttons can scratch the vehicle’s surface.
    2. Refrain from wearing jeans, as they have metal rivets for decoration that can damage a vehicle’s paint.
  • Belt:
    1. A buckle-less belt is the best. However, if you don’t own one you can move the buckle to the side or back.
    2. Remove the belt all together.
    3. Place thick tape over the buckle, or you can purchase a buckle cover.
  • Jewelry:
    1. Remove watches with metal bands, they can scratch the “A” pillar as you come across it with the cold knife. Replace the metal bands with leather or fabric bands, because these are less likely to damage the paint.
    2. Rings are usually not a concern because technicians should be wearing safety gloves. However, you can develop the habit or removing rings.
    3. Heavy necklaces or medallions worn around the neck can fall out of a shirt and damage vehicle fenders and glass. You should remove them and put them on after the installations are completed.
  • Pockets:
      1. Remember things you put in your pockets can scratch the paint and create dents in the fenders through the fabric. I suggest you remove keys, fasteners and small parts from your pockets.
      2. Do not put tools in your back pockets, as they can damage the seats. That is an expensive callback.

    Always remember that smooth and soft is better than rough and scratchy. An option to consider would be to cover all items listed above is a heavy fabric apron. Remember one scratch, one tear or one dent ruins not only your profit but may lose you a returning customer.